This was last updated on July 26, 2016.
Information We Collect About You
A Note About Children
We do not intentionally gather Personal Data about visitors who are under the age of 13.
Types of Data We Collect
Personal Data You Provide to Us
We collect Personal Data from you, such as first and last name, phone number, zip code, e-mail, professional title, company name, and password, when you purchase Products, register to receive information, or post a comment on our blog. In addition, we (or our third-party credit card or payment processor on our behalf) will collect Personal Data including your credit card number or account information when you purchase Products or Services on our website. We also retain information on your behalf, such as the Personal Data described above and any correspondence or blog comments. If you provide us feedback or contact us via e-mail (e.g., in response to an employment opportunity posted on our website), we will collect your name and e-mail address, as well as any other content included in the e-mail, in order to send you a reply, and any information that you submit to us, such as a resume. When you participate in one of our surveys, we may collect additional profile information such as your name, phone number, address, and e-mail address. When you post comments on our blog, the information contained in your posting will be stored on our servers and other users will be able to see it. To request removal of your personal information from our blog, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. We also collect other types of Personal Data that you provide to us voluntarily, such as operating system and version, information about your browser and operating environment, and other requested information if you contact us via e-mail regarding support for the Products). We may also collect Personal Data at other points in our website that state that Personal Data is being collected.
Personal Data Collected via Technology
- gather information about the date and time of your visit and about the solutions and information for which you searched or which you may have viewed;
- analyze trends;
- administer the website;
- gather information about users’ movements around the website; and
- gather demographic information about our user base as a whole.
Like most Internet services, we automatically gather data about you or your device and store it in log files each time you visit our website or access your account on our network.
Third parties, with whom we may partner, may use local shared objects, known as Flash cookies, to collect and store information.
Personal Data Collected by Third Parties
We may receive Personal Data about you from other sources like telephone or fax, from companies that provide our Products or Services by way of a co-branded or private-labeled website, companies that offer their products and/or services on our website, or companies that provide services (such as payment processing services) in connection with our website (‘Partner Companies‘). Our Partner Companies may supply us with Personal Data, such as your name and e-mail and mailing address information, in order to help us establish the account or fulfill orders.
Our provision of a link to any other website or location is for your convenience, and does not signify our endorsement of such other website or location or its contents. When you click on such a link, you will leave our Site and go to another site. During this process, a third party may collect Personal Data or Anonymous Data from you.
Use of Your Personal Data
In general, Personal Data you submit to us is used either to respond to requests that you make, or to aid us in serving you better. Cross Connection Control uses your Personal Data in the following ways:
- To facilitate the creation of and secure your account on our network;
- Identify you as a user in our system;
- Provide improved administration of our website, Products, and related Services;
- Improve the quality of experience when you interact with our website, Products, and related Services;
- Send you a welcome e-mail to verify ownership of the e-mail address provided when your account was created;
- Send you administrative e-mail notifications, such as security or support and maintenance advisories;
- Respond to your inquiries related to employment opportunities or other requests;
- Send promotional communications;
- Provide you with hardcopy or electronic newsletters, or surveys;
- Send upgrades and special offers related to our Products and related Services and for other marketing purposes of Cross Connection Control, should you request to receive such communications from us; and
- Make telephone calls to you, from time to time, as a part of secondary fraud protection or to solicit your feedback.
We may create Anonymous Data records from Personal Data by excluding information (such as your name) that make the data personally identifiable to you. We use this Anonymous Data to analyze request and usage patterns so that we may enhance the content of our Products and Services and improve Site navigation. Cross Connection Control reserves the right to use for other purposes and to disclose Anonymous Data to third parties in its discretion.
Disclosure of Your Personal Data
We may share your Personal Data with third parties to provide technical support or to provide specific Services, such as hosting of your applications, communicating with you via live chat software, or payment processing for purchases.
Regardless of any choices you make regarding your Personal Data (as described below), Cross Connection Control may disclose Personal Data if it believes in good faith that such disclosure is necessary to (i) comply with relevant laws or to respond to subpoenas or warrants served on Cross Connection Control; or (ii) protect or defend the rights or property of Cross Connection Control or users of the Products or related Services.
If Cross Connection Control is involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
When you use our Cross Connection Control mobile application, we collect location-based information for immediate usage at your request – i.e. to determine your location relative to nearby customers. We send push notifications to alert you of new activity on Cross Connection Control. If you no longer wish to receive such push communications, please turn them off at the device level.
Your Choices Regarding Your Personal Data
You may change any of your Personal Data in your account by editing your profile within the registration portion of our website or by sending an e-mail to us at email@example.com. You may request deletion of your account information by us by sending an email to firstname.lastname@example.org please note that we may be required (by law or otherwise) to keep this information and not delete it (or to keep this information for a certain time, in which case we will comply with your deletion request only after we have fulfilled such requirements). We will respond to access to Personal Data within thirty (30) days. When we delete account information, it will be deleted from the active database, but may remain in our archives. We will otherwise retain your information for as long as your account is active or as needed to provide you Services as well as is necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We post Client testimonials on our website which may contain personally identifiable information. Should we use your testimonial, we will obtain your consent (via email) to post your name along with your testimonial. If you want your testimonial removed, please contact us at email@example.com
Social Media Features and Widgets
Information Related to Data Collected for our Clients
Cross Connection Control collects information under the direction of its Clients, and has no direct relationship with the individuals whose personal data it processes. Cross Connection Control works with its Clients to help them provide notice to their customers concerning the purpose for which personal information is collected.
We collect personally identifiable information such as first and last name, phone number, zip code, e-mail address, address, and password from our Clients customers.
We collect information for our Clients. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that use our service, please directly contact the Client with whom you interact. If you are our Client and would like to update your account please email us at firstname.lastname@example.org
Access to Data Controlled by our Clients
Cross Connection Control has no direct relationship with the individuals whose personal data it processes nor does it store the information provided to the Client. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the Cross Connection Control’s Client (the data controller). If the Client requests Cross Connection Control to remove the data, we will respond to their request within thirty (30) business days.
Types of Application Data We Collect
Cross Connection Control collects Application Data when you use our Products. ‘Application Data‘ means data you have entered in to our applications to perform your work. This is generally data related to your customers, their backflow devices & the tests performed on them as well as related information.
Use of Your Application Data
Application Data we collect is primarily used to provide you with backflow testing information & related reporting & workflow for the account user. It is also used by Cross Connection Control personnel to answer questions that Clients may have about their account and to develop and improve our Products. Cross Connection Control may also aggregate Application Data across multiple accounts and use this data to create and publish industry benchmarks or comparative application metrics.
Disclosure of Your Application Data
We may share your Application Data with third parties to provide technical support or to provide specific Services, such as hosting of your applications.
We may enter into agreements with Partner Companies such as hosting companies or other services providers. A Partner Company may want access to Application Data that we collect from its clients. As a result, we may provide your Application Data to a Partner Company on a confidential basis in order assist the Partner Company in providing customer support. Because we do not control the privacy practices of our Partner Companies, you should read and understand their privacy policies.
Cross Connection Control may disclose Application Data if it believes in good faith that such disclosure is necessary to (i) comply with relevant laws or to respond to subpoenas or warrants served on Cross Connection Control; or (ii) protect or defend the rights or property of Cross Connection Control or users of the Products or related Services.
Security of Your Application and Personal Data
Cross Connection Control is committed to protecting the security of your Application Data and Personal Data. We use a variety of industry-standard security technologies and procedures to help protect your Application Data and Personal Data from unauthorized access, use, or disclosure. When you enter sensitive information (such as a credit card number) on our website, we encrypt the transmission of that information using secure socket layer technology ( strong ‘SSL’) We also require you to enter a password to access your account information. Please do not disclose your account password tounauthorized people. Despite these measures, you should know that Cross Connection Control cannot fully eliminate security risks associated with Application Data and Personal Data and mistakes and security breaches may happen. If you have any questions about security on our website, you can contact us at the information below.
Cross Connection Control, Inc.
Attn: Legal Department
PO Box 24746
Hillsboro, OR 97123