Matt – San Juan Backflow Services – Colorado, U.S.A.
“C3 is conquering database management for cross connection control programs. Backflow test reports and record keeping took up the majority of time with backflow, containment and isolation reports. The paperwork seemed endless.
I tested a couple backflow software programs with limited success. Since switching to C3, we have freed up numerous hours of tedious recording, uploading, scanning and faxing reports to clients and water purveyors.
C3 is a one-stop-shop for your data entry and submission reporting. The company is quick to respond and upgrades to situational needs. I highly recommend the C3 platform to all backflow testers, installers and water purveyors.“
Dave – Oregon Backflow Testing – Oregon, U.S.A.
“If a backflow company was on the fence of whether or not to move to the C3 platform, I would tell them they are crazy not too! Our company productivity and profitability has increased dramatically with the routing integration and customer management features. Once you have experienced the difference you will not go back!
C3 has been working hard to increase visibility in many areas of the system. They improved our guys ability to see appointment required customers easily on their routes. Also when an account has had all devices tested the account heading goes to green. Huge difference in productivity in the field.
C3 has also streamlined invoicing customers which gave us the ability to eliminate billing through a different software system.
C3 has been the most responsive and available software company we have ever worked with. Our staff can contact them day or night with suggestions or problems and they get issues resolved quickly and deploy new features amazingly fast.“
Mark – Cascade Backflow Assembly Services – Washington, U.S.A.
“I tell you what, you guys are amazing! I’m so glad I found C3 Backflow. Although I’m learning to use the program and making some mistakes I wish I wasn’t making, I’m still very pleased with this backflow program and how my business is going with it. More importantly your customer service, I’ve never experienced such great service in my life and that’s the honest truth. Thanks so much!”
“You guys just keep getting better and better with your service, I’m blown away. I was telling my wife last night how amazing this program is and how much more work it would be if we had to send test reports via mail and try to keep track of invoices and billing. I can’t tell you how happy I am to be a customer of yours and how it translates to good customer service for my customers. Thank you again!”
Candace – Hanks Plumbing & Gasfitting – Alberta, Canada
“Working with C3 has helped Hank’s Plumbing & Gasfitting Ltd. fine-tune our customer service. We no longer wait for our servicemen to bring paperwork into our office. It can now be directly submitted to the City of Calgary. This gives our customers quicker service, frees up our servicemen, and also saves us money.
The tech support we get from C3 is beyond fabulous. They answer our questions and concerns in a very timely manner. The technicians at C3 have provided solutions through the journey of learning and incorporating a new application into the day-to-day operations of our company. C3 has made the transition much easier than anticipated.
Also, our customers love receiving an emailed copy of the completed report on the same day the work is being done. And when our customers have questions we can easily locate the information we need, keeping our staff, the City and our customers satisfied.
We have been very satisfied with C3 and would recommend them. Brock and his team have provided Hank’s Plumbing & Gasfitting with excellent customer service. Thank you, C3!
Heather – Herres Backflow & Construction – Washington, U.S.A.
“The number 1 improvement that working with C3 has provided me is time. I was wasting countless hours on a program that was not backflow tester friendly. Entering data was fine but sorting through the test forms and keeping them organized to send to both customer and purveyor was taking up too much time and paper. C3 has simplified this process for you and after entering data, you are just a few mouse clicks away from completing your task.
The number 2 improvement that working with C3 has provided me is lowering my stress level. My work load is now manageable and I can see how we will be able to take on more business and grow, all while providing speedy customer service. I don’t have stacks of paper forms piled up on my desk because C3 is doing the bulk of my work for me because it’s a well built program.
Working with C3 was successful becuase they understand the entire process of testing and reporting, and have the computer technology expertise needed to finally integrate all the steps into a streamlined package. The customer service they provide is awesome and you don’t have to wait days for an answer. The learning curve is short to navigate through the website and if you need a little help they are a phone call or email away to point you in the right direction.
If you are uncertain about whether to work with C3 or not I’d say stop clinging to the past. You don’t have to dig in and work harder if you just find a way to work smarter. This is it! C3 is going to save you time, money and stress. I have been nothing but impressed with their product and customer service.”
Mike & Virginia – FDI Backflow Specialists – Nevada, U.S.A.
“If you thought you know what customer service was, you’ll have to think again… Brock Sheehan at C3 backflow is the essence of customer service! With a very ‘hands-on’ approach, a supreme knowledge of the back flow business and a genuine concern for helping you and your business flourish… that’s what is offered by C3. They devised a program specifically for us and what we needed and have been instrumental to our business in being more efficient! If you’re looking to streamline and maximize you’re workload then C3 is exactly what your business needs!“
Rhonda – Lex Corp Plumbing – Arizona, U.S.A.
“The most significant improvement has been smoother processing. With Arizona backflow we must send all our reports to specific emails/fax for each city. All but a few have reports that require hand writing them out. C3 gives us the ability to just input test results on tablets, with a simple click you review and submit. Not only does it send the reports to the city but can also send your customer the reports too.
C3 is a system that is amazingly awesome. I have been looking for something like this to keep track of all of our backflow for a while. C3 keeps track of our management companies with all the location under them and all the backflows at each location. All in an easy to use database. Your one stop shop.
If you are looking for a system to keep track of your backflow this is the one to use. I thought getting started would be difficult but all the staff at C3 have been wonderful. They helped by loading all of our customer information which only left adding the device info as it came in. Piece of cake. Every time I used the chat online I received a immediate response with a solution. Same goes with phone calls.
It is worth the cost to stream line your backflow process.”
John – Graham Backflow Service – California, U.S.A.
“I have only been using C3 for a few months, and I’m already experiencing tremendous efficiencies in my daily workflow. My utility customers have readily embraced the new method of receiving test reports electronically. During the initial set up and my learning curve, the C3 team provided unparalleled support. I opted for customization, which was provided consistently faster than any other software I have worked with. I recommend C3 to any Tester who wants to leverage technology to improve their bottom line.”
Deanna – Oregon Backflow Testing – Oregon, U.S.A.
“If you want a seamless, supported, and successful Backflow business, I highly recommend choosing C3.
C3 assisted in streamlining my daily work load. As an Administrative Assistant, I was spending many hours using multiple systems to perform my daily duties.
C3 linked our company website to a customer portal that directly interacts with C3. The portal enables the customer to sign up for Backflow Testing and places them directly into the testing queue. This allows our company to track new customers and makes routing seamless.
Additionally, C3’s team implemented a new invoicing system to accommodate our invoicing and accounts receivable. The C3 team wanted to be there every step of the way and made it a point to meet with us often. The invoice implementation was a team effort between C3 and our entire company. This resulted in a process that is user friendly and efficient. The result made my job seamless between customer, billing, and accounting.
The C3 team is progressive and accommodating. If they update the program they make careful consideration that the update is positive change for the entire program globally.
I have enjoyed building a relationship with the C3 team. If I have a question the team is there to answer. The team is personable and makes every effort to meet our company’s needs.”
Dave & Jean – HomEaze Residential Property Services – Florida, U.S.A.
“We love C3! It was one of the best decisions we have made for our small business. We found that we were spending too much time writing up worksheets and then reports manually. We really wanted to try to cut down on the paper, save time, and streamline operations. C3 did exactly that.
We no longer fill out or carry worksheets. We put the order in C3, assign it to a route, and the results are entered on site in real time. We no longer have to manually write up the worksheets or reports to submit. This saves hours of time and reams of paper – and it is next to impossible to lose an order or report.
Another plus – our purveyors love the fact that they can easily read the reports!
Routes are simple to prepare and then organize – improving efficiency. Then the testers love how easy it is to enter their information and quickly review the results to accept for submitting. Submitting emailed reports is simply a click of the mouse. Faxed reports require printing and then faxing them, but it is still a simple process and less work that before.
We no longer need to scan reports – another time saver.
The C3 staff were so helpful (and patient) throughout the set up, and continue to work with us now that we have been active for a while. They have accommodated our business specific needs whenever possible, making this seem almost “custom built” for us. The few problems we have encountered have been handled quickly and successfully. Our fear that the 3 hour time difference might affect response time was unfounded.
We highly recommend C3. Our business is small, but we truly believe that all backflow testing businesses would benefit from using C3 regardless of size. If anyone is on the fence, try it. The trial period is free. We’re sure that when the trial period ends, you will be convinced that C3 is for your business as well.”
Bryan & Liz – Bryan De Plumber – Hawaii, U.S.A.
“There are so many significant improvements to our backflow business since we started working with the C3 team, there’s just way to many to list. The C3 team has made this business so much more efficient on so many levels, and it’s an absolute pleasure working with their team. We are excited to see what new and improved products they incorporate into our business next as they are always updating to make our business better and easier for us. Best thing we’ve got for our backflow business ever. I would highly recommend the C3 services, unless you are our immediate competition, if your working my neighborhood…. nah, you wouldn’t like em.”
Kate – Thad Ellet Plumbing – Illinois, U.S.A.
“Thad Ellet Plumbing has found that C3 makes our backflow prevention testing and reporting significantly easier. C3 provided a customized template, specific to Thad Ellet Plumbing’s reporting needs. My favorite part about C3 is the customer service. When an issue arises, I can count on C3 to have the issue resolved, or my questions answered within 30 minutes. The majority of the time the response time is even faster. Thank you for the constant improvements to your site.”
Christin – Aqua Backflow & Chlorination – California, U.S.A.
“C3 has improved our company’s workflow & transparency. Being able to see what our Tech’s do on a daily basis is great! We can handle more tests than ever.
C3 is so great at taking care of our company. They are always available & helpful. When we need a custom report or a change in our test forms Brock and his team do it quickly. C3 is a great way to understand & see all the data your company has. When you work with so many devices and test forms it can get confusing. This program is able to make it simple & easy, not only for your company but your customers as well.
You will NOT find anything like this on the market that is this simple and easy to use.”