The 80/20 Rule – How to Prioritize for your Tomorrows

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How do you prioritize for your tomorrows?

Did you know that during a typical work day, you accomplish the most important 80% of your work during just 20% of your day? That means the other 6.5 hours of your workday accounts for 20% of your work.

Today I tried to evaluate what the “most important” part of my day is. I initially thought, “Helping customers and answering their questions!” But then I realized that definitely makes up 50% of my day ...

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Creating Repeat Customers Year-Round

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Last night was one of the first times I’ve heard frogs croaking in my yard since last Autumn. It’s a good reminder that Spring, if not totally here, is definitely on its way. As irrigation workers and backflow technicians, it’s the time of year when things really start ramping up. At the end of a ten-hour day of manual labor, it can be hard to remember that there are days of calm – but now is the time to capture ...

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Are all customers created equally?

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I recently had a post about work worth losing. This is the other side of the coin: big customers worth seeking out.

Big Customers

Is your business seeking out the bigger customers? If not, it might be time to! Let me define “big” customers first. Those are the ones that have tens, hundreds, or even thousands of backflow devices to be tested yearly. Some examples of bigger customers include property management companies, home owner associations, large stores chains, or even military ...

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Spring Clean 2018

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Stop what you’re doing, and look around your office. Right now. (Don’t straighten those piles of paperwork!) How does it look? We’re a couple months in to 2018, and whatever fresh, good intentions you may have had on December 31, you might not have kept up with into February. It is just about time for Spring Clean, 2018? Just maybe!

This morning my desk had 4 pens, a huge pile of blank backflow reports, a box of small stationary cards, ...

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There is work worth losing

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Don’t be the cheapest backflow tester.

There’s a fantastic article in Plumbing + Hydronic Contractor Magazine this month, titled The 5 P’s of Success. Author Richard Ditoma outlines the problem with undercharging customers, “I tried to explain that work that costs him more money than that work brings in to his business is work that is worth losing. Contractors must fear losing money more than losing work.” This rings so true in the backflow testing industry.

Work Worth ...

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